Velia A. Kroessler,
RN, Vice President & Director of Patient Services
"In my role as Director of Patient Services at Neighbors Home Care I am
available to guide people through the health care system with
information and referral on alternative services to meet their needs."
Ms. Kroessler, R.N., who has over 50 years of home care experience and has been with Neighbors Home Care since 1994, directly supervises staff on a daily basis regarding the delivery of quality, cost-effective home care services, the supervision of Home Health Aides and Personal Care Workers, the management of difficult-to-service clients, etc.
Ms. Kroessler is on-call 7 days a week, 24 hours per day, to lend technical assistance and guidance in matters that require such intervention.She has had extensive experience as a visiting nurse in a certified home health agency.She is familiar with state and federal regulations that agencies must comply with and the need for strong communication lines between agency and clients or their families.
Ms. Kroessler has developed a group of paraprofessional personnel to meet the special needs of the community.She has participated in implementing new programs for the utilization of Home Health Aides and introduced methods to meet the different paraprofessional staffing needs of Certified Home Health Agencies, Long Term Home Health Care Programs, Hospice and Managed Medicaid organizations.Additionally, she oversees the day-to-day operations of the agency and is the Chairperson of our Quality Assessment, Improvement and Advisory Committee as well as the Corporate Compliance Officer of the company.
Ms. Kroessler is able to tailor services to meet the needs of individuals who are arranging home care for a relative by accessing Long Term Care or other insurance coverage in addition to private payment options.